Patient Info

New Patient Registration

We see patients by appointment. You may schedule an appointment by calling our office at (813) 518-0881. If you are unable to keep your scheduled appointment, we do ask that you give us 24 hours notice so that we may offer your appointment time to someone else in need.

Insurance (6/1/2024)

Aetna (PPO and Medicare, not Medicaid plan)
AARP Medicare through United

Anthem BCBS PPO
BayCare Cigna Exclusive Network

Cigna (except Local plus)
Coventry One

Evolutions
First Health

FL Blue HMO (including “Health Options” & “BlueCare”, not including “My Blue or Simply Blue”)
FL Blue PPO (except Blue Select) Note: FL Blue for FL State employees does not cover transgender care

FL Blue Medicare Advantage PPO
FL Medicaid
Humana (Commercial and Medicaid, not Medicare)
Mail Handlers Benefit Plan
Medicare (Traditional w/ Red, White and Blue card)
Medicare Railroad

Meritain
Multiplan
Oscar.

PHCS
Rural Carrier Benefit Plan
Simply Healthcare (Medicaid plans only)

Tricare East (not Prime)

United Healthcare (Commercial, Medicare & Medicaid) NEWLY ADDED 6/1/2024.

Ambetter/Sunshine
Avmed
CarePlus
FL Blue “Blue Select PPO”
FL Blue “My Blue” 

FL Blue “Simply Blue”

Humana Medicare
Local Plus Plan-Cigna
Sunshine

Most Medicare Advantage Plans

As seen in the list above, we are not credentialed with a few major health insurance plans (AVMed, Ambetter/Sunshine and most Medicare Advantage plans). If we are not participating in your plan, but you have out-of-network benefits, we can see you using your out-of-network provider rates or on a self-pay basis. Labs and prescriptions can still be processed through your insurance even if we are not in network.

Co-payments, co-insurance and deductibles should be paid at time of service. For your convenience, we accept most major credit cards as well as cash.

We offer reasonable self-pay rates for PrEP, STI testing /treatment and Transgender care/HRT. (Some rates for HRT visits also include all necessary lab tests.) Those without insurance will be expected to pay at the time of the visit. Self-pay patients will need to cover any additional expenses for labs not included in the visit charge and medications prescribed at your local pharmacy.

If you have questions, please feel free to contact our office at 813-518-0881.

The most efficient way to contact us is via the message feature on the patient portal. This is more secure than using standard email. Using the portal, you can request refills, request an appointment or ask basic questions. For more urgent needs, please call our office directly.

You can also contact us through our smart phone app if you have already signed up via our portal. From your phone’s app store, download “My Health Records” by Prognocis. Log in with your Portal ID and use clinic site 3145.

Please allow 24 hours for prescription refill requests to be completed. There are several options for requesting refills:

• Send us a request through the patient portal (preferred)
• Ask your pharmacy to fax us a request
• Call us.

When you contact us for a refill, please provide:

• Exact name of medication, size of pill, previous dosing instructions, number of days needed and number of refills
• Your name, date of birth and phone number
• Your pharmacy name, address and phone number

Check with your pharmacy 24 hours after requesting the refill. If there is a problem with refilling the prescription for you, a member of our staff will contact you. We do not refill routine prescriptions over the weekends or after hours.